What is e-Governance?
Electronic governance or e-governance implies government functioning with the application of ICT (Information and Communications Technology). Hence e-Governance is basically a move towards SMART governance implying: simple, moral, accountable, responsive and transparent governance.
What is SMART Governance?
- Simple — implies simplification of rules and regulations of the government and avoiding complex processes with the application of ICTs and therefore, providing a user-friendly government.
- Moral — meaning the emergence of a new system in the administrative and political machinery with technology interventions to improve the efficiency of various government agencies.
- Accountable — develop effective information management systems and other performance measurement mechanisms to ensure the accountability of public service functionaries.
- Responsive — Speed up processes by streamlining them, hence making the system more responsive.
- Transparent — providing information in the public domain like websites or various portals hence making functions and processes of the government transparent.
Interactions in e-Governance
There are 4 kinds of interactions in e-governance, namely:
1. G2C (Government to Citizens) — Interaction between the government and the citizens.
· This enables citizens to benefit from the efficient delivery of a large range of public services.
· Expands the accessibility and availability of government services and also improves the quality of services
· The primary aim is to make government citizen-friendly.
2. G2B (Government to Business):
· It enables the business community to interact with the government by using e-governance tools.
· The objective is to cut red-tapism which will save time and reduce operational costs. This will also create a more transparent business environment when dealing with the government.
· The G2B initiatives help in services such as licensing, procurement, permits and revenue collection.
3. G2G (Government to Government)
· Enables seamless interaction between various government entities.
· This kind of interaction can be between various departments and agencies within government or between two governments like the union and state governments or between state governments.
· The primary aim is to increase efficiency, performance and output.
4. G2E (Government to Employees)
· This kind of interaction is between the government and its employees.
· ICT tools help in making these interactions fast and efficient and thus increases the satisfaction levels of employees.
Advantages of e-Governance
- Improves delivery and efficiency of government services
- Improved government interactions with business and industry
- Citizen empowerment through access to information
- More efficient government management
- Less corruption in the administration
- Increased transparency in administration
- Greater convenience to citizens and businesses
- Cost reductions and revenue growth
- Increased legitimacy of government
- Flattens organisational structure (less hierarchic)
- Reduces paperwork and red-tapism in the administrative process which results in better planning and coordination between different levels of government
- Improved relations between the public authorities and civil society
- Re-structuring of administrative processes
Source:- Byjus
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